Customer Service Policy

Customer Service Standard Policy

 

Purpose

The purpose of this Customer Service Standard Policy is to establish a policy for No Turning Back Fitness LLC that governs the provision of its services to its customers.

 

Policy

1. Our commitment

 

No Turning Back Fitness LLC always strives to provide services in a way that respects the dignity and independence of people. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

 

2. Providing services to people with disabilities

 

No Turning Back Fitness LLC is committed to excellence in serving all customers including people with disabilities and will use reasonable efforts to ensure that its policies, procedures, and practices are consistent with the following four principles:

• Dignity
• Independence
• Integration
• Equal opportunity

 

3. Communication

• We will endeavor to do our best to communicate with people.
• We will train staff and contractors who communicate with customers on how to interact and communicate with people.
• We will ask how we can help.

 

4. Telephone services

We are committed to improving accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in plain language and to speak clearly and slowly. We will offer to communicate with customers through email, relay services and written means if telephone communication is not suitable to their communication needs or is not available.

5. Feedback process or more information

Our goal at No Turning Back Fitness LLC is to meet and surpass customer expectations. Comments on our service are welcome and appreciated. Feedback, questions, and requests will be responded to in the same manner they were received (by mail, email, or telephone), within 5 business days.

6. Administration of the Policy

No Turning Back Fitness LLC is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities; therefore, no changes will be made to this or other policies before considering the impact on people with disabilities.